I purchased two Verizon phones, the first was a kyocera hydro wave. The phone would get very bad reception. Could only talk threw the speaker. This went on for 2 months, I thought because the phone was refurbished I thought the issue was with the phone. So purchased a brand new Verizon kyocera brigadier cell phone. This phone had the same exact problem. I called customer support to help with problem on 08/23/18. They didn't fix the problem. The tech representative suggested I replace the phone. Which I just purchased on 08/14/18 having the same exact problem as the first phone. I called again on 08/29/18 to see if could get different results same issue. The new phone has no physical damage at all. Every thing on the phone works. The connection is horrible, people cant hear me and I can only speak through the speakers sometimes. I just became a Verizon customer it hasn't even been four months. I want the connection issue fixed or I will gladly find another cell provider.