22 Feb, 2020 → by ClaimboUser111624
Tech support is a nightmare
It takes a lot for me to for me to write a complaint. I have rarely seen a company so blatently try to collect personal information while a person is simply trying to get a question answered. It is beyond ridiculous how much information you try to collect. It really should be illegal. I want a simple question answered and I have to fill out page after page of personal information which can only be necessary for one purpose...data collection to sell to other companies. You will of course say that it is to better serve your customers....BS! I tried a second form and it would not let me proceed unless I filled out all fields.They were all filled out but still I could not proceed. If your goal is to make customers incensed with frustration you have achieved your goal. If your pedals weren't so good I would boycott you. For God's sake simply your inquiry process for your customers. I literally need to take a walk in the woods now to calm down. This is the result of the process you make YOUR CUSTOMERS go through. Unbelievable.