Carolin anwei Ptda : font calent alicante Camina la galera 97 03113 alicante Spain Augustus 16, 2019 Complaintsboard leroy merlin Complaints Leroy merlin. es Info: • ministrio de affairs economicos madrid • www.test-aankoop.be Reference : 1. pedido [protected]/07/2019 2. complain # [protected] 14/08/2019 http://www.leroymerlin.es/productos/ventas_flash_online.html Dear, Subject: the non service of leroy merlin Running a guest house trough airbnb in alicante we decided to buy a very needed air conditioner for the guest room so that we could make our promise from an air condition room trough. What better then a "venta flash" (flash meaning very fast, no?) sold by leroy merlin. They were very fast in taking our money and delivering the goods but when it came to their promises of installing this on the 9th of august then... nothing. By nothing I mean really nothing no phone call no mail nada. Although we informed the service over and over again that we cannot receive any phone calls were we live because there is no network thus thinking that they should have the brain of informing us by mail, the communication we used to buy & pay. But nothing even we went to leroy merlin in elche were those people give us a very good helping hand to resolve the problem so atc promised again to come on the 14 th of august but again nothing happened nobody came & what's even worse nobody called or mailed. So rude; so laking management. so bothereing for us & for teh airbnb community wich we always had to tell that leroy merlin was unable to manage ther business & so rude of not informing us there clients. So on aug 14 I made a firm complaint to the customer service (see ref 2) and asked € 500, 00 as compensation of our lost business but now we realize that those € 500, 00 is by far not enough to pay for our bad name in the airbnb community that we got trough this unbelievable mismanagement of leroy merlin, normal is not payable by money but only by a firm written excuses by leroy merlin. And if I can give, as a former manager myself, get rid of the one that made those mismanagements because he or she is harming your good name & he or she is a cancer in your company. It is in respect to my very hard working wife in the airbnb community that I jozef quintens write this complaint hoping that leroy merlin takes his consequents' in responding positively in writing and managing this middle aged problem. Sincerely, I. o to: carolin anwei : Signed jozef quintens