1 Jan, 2018 → by ClaimboUser254338
taking money from my bank illegally

3

Just a quick rant to say Staff unhelpful and even tho told twice details on policy incorrect still incorrect! cancelled first policy without my knowledge due to house move (was uninsured for 3 weeks as they had been sending letters to old address!) then refused to reinstate policy even tho it was there error as i had sent no claims and change of address set up new policy and refused to give me original price new policy £15 more a month! also had house insurance with them when told for second time we had moved they never even asked about new house as details on policy would be different. Helped themselves to money out of my account above what I was quoted when they cancelled policy (There mistake!) and took extra first month of new policy and changed amount on house insurance and did not inform me until 3 weeks after direct debit had been taken! this all happened in january by then pretty annoyed so cancelled direct debits and got insured elsewhere since then my partner has been harrased at work by phone constant letters which i have ignored why should i play by there rules if they cannot keep to there side of the contract ie fineing me for there mistakes, Now june the 8th just seen a debit card transaction from them they have helped themselves to nearly £60 of my money illegally. Also policy documents show wot a robbing company this is why would I need a credit agreement for £2000 if my insurance is only £300?? Also reading small print they are more interested in fines and gimmicks than good service I never signed anything and cancelled policy within the first month so why have they the right to help themselves to my money.??? Very Irate ex customer !!
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Swinton Insurance / Swinton Group you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.