20 Sep, 2019 → by ClaimboUser217444
Take your monies and run – screw the customer.

1

Recently installed _new_ 3.5 ton AC/ Heat Pump by "reputable, professional, nationally certified and factory trained technicians with years of installation and service experience to get the job done right the first time" - end quote. Unit failed to maintain, leave alone lower temperatures in mild 80-85 F outside weather. In fact temperature climbing at the rate of 3 degrees in hour till sundown. Paid for service call by another, chosen by TRANE contractor to do Manual-J calculations (which never been done in the first place). According to the numbers in the report house require 5 ton unit, but TRANE flatly refuses to resolve the issue, nor provide any document substantiating the decision where the additional 21 000 BTU will be coming from. ... So called Customer service is a joke. Bunch of semi-educated incompetent big-mouths from ghetto. So far I was unable to receive any explanation for the numbers received, nor any problem resolution. Reality of the modus operandi - take your monies and run, and screw the customer. Obviously, most of us here because of the issues with TRANE equipment, but still at some point shafting customers will backfire. Hopefully sooner, than later, so they will feel the pain of each and every screwed customer, hopefully the same way as Enron top echelon did.
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