I gave my india car dls 2004 for service at tafe reach ltd greams Road, chennai on 12th oct 2009. I mentioned that I needed to go to Bangalore that weekend. the car had done 67000 kms. the service Attendant assured that he would take it for 70000 kms service and will Do a complete check and gave me the car on 13th oct 2009. the bill was Fancy and huge rs. 10, 818.- (50% parts & 50% labour) The next day the car did not start, — I got a push start — , went to Tafe reach, he checked and said the battery was good. the same evening I faced the same starting problem, and had to change to a new battery. tafe reach’s attendant judgment on the battery proved false. I left for bangalore on 16th oct 2009 at 0630 hrs, the car did not Cross 200 kms as it stopped due to engine overheat, the fan, the fan Switch did not work, the left elbow tube bursts, there by all coolant Was on the road, bringing the car to a halt. I found a mechanic after 2 hours. I and my family were on the road from 10 am – 12 noon. we got Towed to krishnagiri where the local mechanic said because of the Cooling system failure the engine head gasket got damaged. he changed The left elbow, coolant pipe & the gasket (not original).. we reached bangalore at 1930 hrs. the next day i Showed the car to a local mechanic at bangalore for detailed check. he Found airlock & blockages in coolant tube on rear side of the engine. We left to chennai on 21st oct 2009, but on high speed the engine Became hot. we stopped at krishnagiri, with the same mechanic changed The coolant container that was leaking. the car did not still take High speed. we were advised by the local mechanic to go at a speed of 60 kms / hr to reach chennai safely. On 22nd oct 2009, we met the tafe reach sales attendant. on hearing Our story, he said he would have serviced the coolant system with Care, had he known about my trip to bangalore. (what a lie?). he took Us to his service manager; he was reluctant to accept the negligence Of his staff. after a long debate the service manager took the issue To his gm who was in the adjacent room. instead of talking the issue Personally to me, the gm left the cabin advising the service manager To waive 20% off the labour cost and give me 5% off on spares. we were Surprised that the head of the organization could leave abruptly Without caring for my sentiments. the whole thing happened completely On the misjudgment of the service attendant about our long trip and he Should have warned me about the dangers of not having attended some of The important jobs left pending in the coolant systems. for a 70000 Kms service, jobs that are vital and important for long distance Drives should not be left to the judgment of the customer. most of the Customers who own vehicles are non-technical. vehicles are given for Service at big company like yours for releasing emotional satisfaction And its associated guarantees. When I insisted that I should vent my feelings to the top man of the Organization, a sr. manager met us and sang the same song mentioning The companies policies allows only that much consideration to be shown To customers in similar cases. I request you to discuss the issue with tata reach ltd in detail so That an overall customer satisfaction level can be brought up to a Higher level. I want tafe reach to pay me refund on the bill incurred or the Expenses which I have incurred at krishnagiri & bangalore which is rs. 5500 along with the cost of replacement of the original gasket. Regards Vijay renagrajan +[protected] [protected]@gmail.com