I first got SugarSync from a freebie, and the paying status kicked in after the free period. I have had so many sync problems. You don't know until you need something and try to access it. At $74.99 a year my sync has not worked correctly in months. I will say the emails from their techs are polite, but the issues never got sorted out. After hours of time wasted with their tech dept and trying to fix it on my end, I got busy with life and just let it go for a while. Finally I was weary of the issue and wanted to cancel my account. Their website has no place to cancel. Replying to a tech email, I advised SugarSync to cancel. They wrote back that I didn't use that much space and would I consider a discounted rate and smaller storage. I said no and to cancel and provide reimbursement for the remaining 8 months of my annual payment. They wrote back and included a paragraph of their terms of service, which said "no pro-rated refunds for the account." Oh, and you also don't know when a new payment is coming out of your account. The date of service is listed on your account section of their website, but they actually take the money out ahead of time, as many services do. However, other services generally send you an email reminder that a payment will be taken out in 2 weeks or whatever. Not SugarSync. Also other services generally reimburse you for unused time. Not SugarSync. Other services offer a fair way of cancellation. Not SugarSync. It's like being in a SugarSync prison. However, since the service hasn't worked right, all the other is probably a moot point anyway. Buyer beware. PS- Their tech emails state this: "...privileged, confidential or otherwise protected from disclosure. The information is intended to be for the addressee(s) only. If you are not an addressee, any disclosure, copy, distribution, or use of the contents of this message is prohibited."