Hi My wife and I were on this LX327 flight. (to take off on 6:40PM.) But it was cancelled due to some issue. You can check your airline record to see this. 1. The airline didn't arranged Hotel for that night. We ended up can't get a hotel near by. (We took the Taxi out to look for near by Hotel. But it is all booked.) We ended up take the TAxi back to London airport and stayed without sleep to take next morning's 6:00AM flight. And we need to pay to take Shower at airport. 2. And my hotel reservation at Zurich for the night of 6/30/2018, 2018 is non-cancellable. Please see attached phone. 3. total lost Except our schedule got badly impact. My lost from 1 and 2 is as follow: Hotel no-cancellable: CHF 111.86 Taxi: EU $30 Shower fee EU: $50 ---------------------------------------- Total ~CHF$205 Again this is not including the bad schedule impact you got. I like to get at least this amount of refund from you. Please email me or call me if you have more questions. My email adddress is alex.[protected]@broadcom.com (Same email I used to book Swiss airline ticket). And my cellular phone is +[protected]. Thanks, Alex