8 Sep, 2021 → by ClaimboUser272490
Suzuki hayabusa 3rd genration 2021

1

Dear Sir/Madam, My name is Savesh Tiwari and I live in India. I was riding a Harley Davidson Fatboy motorcycle from the past many years. I am a well known rider in my community. I was quite happy with my fatboy but then I saw the third generation Suzuki Hayabusa on the internet and I wanted to buy it immediately as I liked it very much. Upon checking the videos and other details of 3rd generation Suzuki Hayabusa I thought it is better suited to my riding style and also I was very impressed with the legacy of parent company of Suzuki that is Suzuki Japan. So I went to the local market and checked second generation Hayabusa. I was very amazed by the technology of Suzuki Japan. So, All these factors compelled me to buy the new 3rd generation Suzuki Hayabusa instantly. After speaking to a local dealership called Rishab Suzuki in Rajasthan about buying a third generation Hayabusa, I had made my decision that I wanted to buy a new Hayabusa. So immediately I sold my Harley Davidson Fatboy motorcycle and on June 3 2021, I had transferred Rs. 1, 00, 000/- (Rupees one lakh only) as advance payment to Rishab Suzuki. As a result of this booking I had received a confirmation mail from Suzuki India about the payment received. But this confirmation email did not contain any delivery information. After one month of depositing advance payment, upon asking the dealership about delivery timeline, i was informed that they are not getting motorcycle from Suzuki India and hence cannot deliver the motorcycle to me. After speaking to a representative of Suzuki India, Mr Yogesh, I was informed that the bike would we delivered to me in February 2022 as my booking was done in 3rd slot of delivery. After this I spoke to Mr Paras, a representative of Suzuki India, I was informed that I would be getting my motorcycle in somewhere in November 2021. Upon hearing this I was shocked, that I have to wait several months to get my Hayabusa! Also these representatives of Suzuki India did not cleared things well. I feel offended! But all these delivery commitments by representative of Suzuki India are verbal and they refuse to inform me in writing. Now my question to Suzuki Japan is when will you deliver my motorcycle? My second question to Suzuki Japan, is this the legacy of Suzuki ? To misinform and harass people? As I said earlier I am riding from many many years and I have seen many motorcycle companies failing in India due to low level of customer satisfaction. I think if Suzuki India continues to play with its customers in India by taking bookings and not delivering the motorcycles, the day will soon come when they fail in India and ultimately exit this market. Through this message, I want to convey my resentment and I expect delivery of my motorcycle urgently. If my motorcycle is not delivered urgently then it will tarnish the image of Suzuki India and Suzuki Japan not only in my eyes but in eyes of many other aspiring riders as they will come to know about the reality of Suzuki. I feel cheated due to non delivery of the new hayabusa and might share this experience with others on social media in case the motorcycle is not delivered to me. I might also be forced to take legal recourse against Suzuki India. Savesh Tiwari Mobile number: [protected] Email: [protected]@gmail.com Note: Screenshots of the booking attached herewith for your reference.
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