We also had a very bad experience with booking flights through bravofly. We booked flights for September 2012 inside Europe for 4 people. We booked the flights in June of 2012 and we were charged for the flight right away. In early July we received an e-mail that the airline company changed the flight dates (a whole day, not an hour or two). This was not acceptable for us, because we had connecting flights which could not be moved. Bravofly worked with us to find another suitable flight, which they did. However, our card was charged again! Bravofly assured us that the price of the original ticket will be refunded. Well, today is September 2013 and we still did not receive our refund. Bravofly told us that we have to talk to the airline company to issue the refund. The airline company tells us that they already issued the refund to bravofly, but bravofly never issued any refunds to us. I have never seen such a bad customer service. It is impossible to reach anyone on the phone. I will STAY AWAY FROM BRAVOFLY! As I was searching for the phone numbers of bravofly customer service, I found the same complaint as ours from another unhappy customer on TripAdvisor: http://www.tripadvisor.com/ShowTopic-g1-i10702-k6672740-Bravofly-Air_Travel.html#52715654. This is not one-off case. It seems to be the practice at bravofly.