I provided the 2 receipts that were requested however they suspended my card for days...(mind you this were nominal amounts of things that are obvious like physical therapy and vision care) They have approved my receipts but still my card is suspended. I telephone every day and I can not even understand the customer service reps because they are not in America and do not speak English. This company is AWFUL!!! I am going to inquire at my company to see if we can change providers of this service.