These people called me asking to speak with my husband & when i explained that i handle all of his business because of different issues that he has, got very rude when i asked what i could help them with. I was told the only thing that she needed help with was when to call back & speak to him. I am listed with bc/bs, so I ave no idea why they thought they could not speak with me if they are truely calling on their behalf. When i got home & had him call to give them permission, it was a call to provide info as to where to get the service his doctor recommended at a cheaper price??? say what??!! when i asked them to tell me if his doctor was part of the group they were trying to refer him to, they couldn't answer that question. How in the world can they recommend that you go someplace else if they have no idea that the doctor can even receive the information that they need to treat the patient. What a bunch of time & effort. I think money can be better spent someplace else within the insurance industry.