Problem # 1 tried to use Chat, discovered i was 101 in a queue - bailed out of that. Problem #2 Have ver, 9.5 installed, attempted to install 10.0; it appeared to install but I discovered that it didn't install, 9.5 was still active. Problem #3 When I tried to use 9.5 and entered a symbol it did nothing and all my saved symbols were gone. So at present TS is useless. Problem #4 attempted to use the Call appointment support function but kept getting . msg that the service was not available. If you can call, email me with expected call time window. Not a pissed customer but I'm getting there. Ed