The website stated Xmas guaranteed cut off 12/11. I ordered on 12/11 and it arrived 12/28. Several emails to the company and responding with the same message in poorly written emails, stating we are sorry please understand and have a blessed day. The company does not do proper customer service and they should not have stated something on their website and not follow through with it. I should have been refunded based on the promise on the Home Screen. Crappy business, I will never buy from them again.