11:10 pm arriving from amtrak going downtown waiting on express track - dec 25th. Many people waiting for a downtown express - many announcements and even a mta guy downstairs pointing out direction of how to find the local downtown track but no person or no announcement, sign or anything saying that downtown is not running express. We figured it out when we saw a train running local then we changed to local platform but many visitors arriving from sold out amtrak train did not and remained waiting for the non existent express train. Please it is a holiday season and people want to enjoy - they should not be wasting their valuable time in the lost mta time zones