Needed crutches, hospital was out of size I needed so we purchased a set and filed a claim for the cost. This was a year ago and since the initial filing it has been sent to escripts and back again to claims back to escripts etc. My hus band called initially to get instructions on how and where to file. It’s been getting passed around for a year. He spoke to supervisor after supervisor and today called again. Now they are going to review it and get back to us. What a nightmare!!! This is a simple claim for crutches and they can’t seem to be able to handle it. Where are competent people? This is beyond ridiculous!