1 Jan, 2018 → by ClaimboUser692066
stupid rules and process when paypal billing address is non-usa
*SOLVED

2

I placed an order and paid with PayPal...no problem there. Two business days later, I got an email that the order hasn't been processed because my billing address is not in the USA (shipping address was). I replied that using PayPal makes a billing address pointless. Two days later after a couple of other emails and I was instructed to change the billing info through their site. I did, using an address in New York. Next day, another email came about the order still not going through because I had only changed the "account" billing address and not the one associated with the order...as if I could tell there was a difference. Finally, I was told to call the company and I bothered to do so only because time was running out to get the gift received on time. The person on the phone took down the NY address and...no surprise, they had to speak to a supervisor and then I was told to re-do the whole order online since the original billing address with PayPal was different. That's when I cancelled and took my business elsewhere. The whole thing was ridiculous because they shouldn't even be bothering with billing addresses when someone uses PayPal. (When ordering, I saw my PayPal info was transferred into their billing fields so I edited some of it so they shouldn't have my real name and address.) And then, even with a stupid system, it shouldn't be hard for them to change the info on their end to push the order through since it was already paid for. Let's see when they'll enter the 21st century of online processing.
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