15 Feb, 2018 → by ClaimboUser71298
Stunned by my treatment
1
I went to great expressions in Hyannis Massachusetts after reading several good reviews . I had cracked a wisdom tooth and had other dental needs and was looking forward to becoming a patient at a comprehensive practice . The receptionist was wonderful and kind , the dentist seemed ok when I spoke with him , it was a very brief conversation but I was looking forward to fixing the problem at hand and addressing other issues and preventive measures . Anyway , the dental assistant was so rude , disrespectful and harsh , I was appalled at her behavior . I’m an insulin dependent type 1 diabetic , I’d recently had a minor stroke , I’m extremely patient as I’m used to many medical appointments , and not to mention years ago in my 20’s I was a dental assistant . I have never ever walked out of an appointment , ever . The dental assistant was as I stated rude , disrespectful , harsh in her treatment . She was frustrated because she couldn’t get a clear X-ray of the cracked wisdom tooth , she actually yelled at me and told me I was biting down wrong and moving the film , after several attempts , and several times raising her voice to me , she took the X-ray film and pushed in so far to the back of my mouth that she said “ you’ll feel it in your throat but don’t you move” i felt it cut the back of my throat and pulled it out . I sat up and said this was enough of this , I took off the lead vest , and she told me to sit back down , I said no ma’am I will not , I have never experienced treatment like this in a medical facility , never . She told me to wait for the dr to come and ‘ dismiss’ me . I just walked out of the exam room and left , the receptionist apologized to me as I was leaving. Not that it should matter but I am a 53 year old professional woman , I was spoken to and treated so incredibly disrespectfully , I’m still reeling from it . The mouth has more nerves concentrated than any other part of the body , which is where most people develop their anxiety about the dentist , having a dental assistant become rude , physically harsh and so completely insensitive to the situation only makes the situation worse . I’m still so stunned by this whole experience . I would never ever recommend anyone to this particular practice .