We stayed at Margaritaville Cancun. Our room flooded twice and the manager would not relocate us until the ceiling over bath tub was about to come crashing down. And now the good part, When Hurricane Delta targeted Cancun we were evacuated to the El Dorado Seaside and tole we would have the equivalent accommodations. We were literally dumped into a filthy room, with no television, hot water and AC for three nights No one from Exotic was at the new location, and they promised to make things right but did not do a thing. When we were supposed to leave they could not find our transportation and I had to pay $150.00 for a cab to Cancun airport. The non-members were taken care of and members got ZERO service. User's recommendation: STAY AWAY.