8 Feb, 2021 → by ClaimboUser610964
Store Service in the Waldorf MD location

1

On Saturday 2/6/21 at approx 2:30 pm I entered your store in Waldorf Md. When I entered I was greeted, and I responded then moved through the store to find the items I needed. I was in the store for approx 2 to 3 minutes when the woman that greeted me announced (I was the only person in the store) that I needed to finish and leave the store because she was closing for lunch. I was stunned and holding 3 boxes of color I had just picked up. I went to try to retrieve the other items I wanted but felt very uncomfortable and went to the register to check out instead. I put the 3 boxes of color on the counter and opened my phone case and to take out a $100 dollar bills. The clerk had not touched the boxes of color, she was standing behind the register looking at me, she quickly told me she could not check me out because she did not have enough money in her cash drawer for a $100 bill. I said this is all I have, I left home without my wallet and only have the cash in my phone case for emergency's. She said, I took all cards this morning and I would have to close the store to go get more change. The three boxes of color were approx $10 dollars each, so at 2:30pm on a Saturday she did not have $70.. ? Worse, I would have spent $100 buying the hair spray, shampoo and conditioner I also wanted... The entire event was outrageous, with a level of disrespect that was unfitting for any customer and it was all highly insulting. Please understand I don't say this lightly, but after some thought, I have questioned if what happened could have been race related and not a need for a sandwich... It was very extremely disturbing, as if I were being blocked from making a purchase in the store. I have shopped that location for years, as well as several other of your locations, and I have never been treated as if I was an inconvenience, a hinderance to a "lunch break" or an unwanted customer... The unbelievable part is to get all the items I wanted would not have taken me more than 15 minutes in the store... When I entered the store it was empty, I walked from the middle of the parking lot, and I did not see anyone exit the store during my walk, so why would she wait until a customer entered to need to close. If you are the only employee in a store on Saturday, why would you not have lunch delivered ?? From the time I opened the door to enter, to until the time I walked out empty handed, I was only in the store approx 6 minutes total. I don't have my account #, but it is under my phone # [protected] I am very disappointed this kind of thing could happen in your store.
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