19 Jun, 2018 → by ClaimboUser18131
Stinky home

WOW where do we start. Very very very long story short, we moved into a home represented by Mauzy Properties that had previously been occupied by a hoarder. The owner of the property did not do a very good job of preparing the home despite it being vacant for about 6 months. Several contractors were hired to eliminate the smell of animal *** One even told the neighbor "We did the best we could". When we looked at the home the bad smell was disguised by the smell of newly finished wood floors. We went forward and signed a 2 yr lease took possession 3 weeks later only to discover after 1 or 2 days in the house it was not very clean and that the basement wreaked of animal *** We want to let everyone know that we are so so so disappointed in how this whole situation was handled by Mauzy Properties more importantly the property owner. Mauzy claims they only had access to the home less than 30 days prior to our visit. Even though we were given all of our money back it cannot erase the experience we have been thru. That home we leased should have NEVER been rented to anyone in that condition. I know for a fact the owner knew there was an issue and the Mauzy staff failed as well. It appears it was not inspected thoroughly by Mauzy before it was put on the market for rental under the Mauzy company name, ultimately, dragging them right into the middle. Even after the fact the communications with Mauzy was poor at best. There were numerous times I had to reach out to Jill (Dir of Comm/ Ops Mgr) only to get no response for several days if at all. At one point she told me to never contact her on her cell phone by text or call even thou the number is on her business card which she gave to me. We had to threaten going to court to get some real action. The resolution process was not inclusive based on the plan that was formulated by the property owner and Jill. It did not address the most pressing issues and for the most part just guaranteed more inconvenience for us with no compensation for the clear deception by the property owner. Yes, we know Jill is one of the companies most trusted employees, she initially appeared to be a nice person, but her communications skills are due for a review and refining. There was a lot of disrespectful communications from her including a statement that the owner is gracious enough to let us stay in the home an extended amount of time......?????? At no time during this whole ordeal did Chris Mauzy / Owner or the property owner Nicole Klussman of Coon Rapids EVER reach to apologize for anything. Imagine living in a home that smelled of animal *** We were there for over 2 months not being able to sleep well, no cooking, fighting bugs, hating every second and a PM company that didn't care. There is tons tons more with photos, texts, emails and letters clearly justifying our statement.
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