We purchased a zozi weekend rock climbing tour and the guide no-showed without contacting us. We could not reschedule and the three of us emailed zozi. My girlfriend got a quick response and a refund along with zozi credit for $25. I didn't receive a response back for 10 days. I re-emailed and called and 2 days later I called again. 15 days later I finally re-emailed a seething complaint about service and they responded back with a cookie cutter refund apologizing for a completely different company. The representative's name was Allison C. They didn't read any of the emails I sent, nor did they offer additional credit they extended to someone else, and they CLOSED the ticket so I couldn't respond to their cookie-cutter email about "zozi is devoted to a great experience blah blah". Still waiting on refund, still waiting on reopening the ticket, and they sent me a link to review their service. Oh I will. Once you're done servicing me.