Every time we submit our bill for glass work - EVERY TIME - we end up getting a fax 3 or 4 days later claiming that additional paperwork is needed. We comply, we fax again, and again get a fax days later asking for additional information. Forget trying to 'speak' with someone - they must send their employees to SRU (snark reply university) condescending, arrogant and just plane rude. Work was done for one windshield way back in December 2017 - I now have a 20 page, accumulated pages from then, fax that I once again sent (the whole 20 pages) to them requesting payment. It has been a week now and no answer.