I ordered a fish finder (Which the on-line store showed to have in stock) and ordered it with a protection plan. I ordered it on Saturday night, but knew this item would not ship until Monday morning. Since I paid extra for Next Day shipping I assumed it would be in Tuesday afternoon or Wednesday. I chatted on-line Wednesday morning with West Marine and figured the guy (Ben C.) would refund my shipping right away, didn't happen. I also thought he was getting my fish finder sent ASAP to me, didn't happen. Called the on-line number again Thursday morning and they haven't done anything. The representative said he would get the warehouse to send it overnight and call me Friday morning. Thursday afternoon I get home and the Protection Plan booklet is at my door, but no fish finder. Called Thursday night and a 3rd representative said he would look into it and get back to me Friday morning. I called at noon on Friday because I did not receive a phone call from anyone. Again, a representative said he would have this resolved and call me back when it is ready to ship. I got a call back from the 3rd representative stating the warehouse tried to ship my item from a store and couldn't so then they placed the fish finder on HOLD. Why, I can't answer that, but I still after 7 full days and paying for Next Day Shipping do not have a fish finder. Fishing trip cancelled! I will update this ongoing saga with the "Stuck in the Carolinas Fish Finder" as it unfolds. Just be cautious before ordering online. My business is going elsewhere since they haven't even said they would overnight this to me or attempt to get a different type or brand sent ASAP to me. Goodbye business with West Marine, you have lost a customer for life. And one more last thing, I will call the West Marine head quarters and make a formal complaint once the depth finder makes it to me so I can let them know how long it took to get a fish finder from them and tell them how horrible their on-line ordering and shipping services are.