I referred case to BBB, but they could not help. Mediator said woman at UDI Consulting who took $15,000 from us to sell our timeshare said I had no business thinking I could get them to refund our money just because I felt mistreated by their ignoring all my attempts at speaking to them, and never answering the many questions we had during the cancellation period. So that is why I feel we are entitled to a refund, If these jerks had communicated with us and answered questions, we could have avoided something we cannot afford. But of course, that is why they avoided us after they got our money, if they acted like people, they would not be able to scam!