Voucher given to us last Christmas as a gift. Unfortunately due to Coronavirus the trains have not run this year. We requested a refund or to change to another activity. In total six e mails have been exchanged with no joy. How can you sell vouchers and then not refund or change when a activity in unavailable. It is uncertain if the train will operate next year but by December our voucher will run out. Very unsatisfactory. Terrible customer service.