Horrendous experience! I ordered a canvas in November 2011 for a christmas present. When it didn't arrive when they said it would I emailed. After receiving a suspicious email back (obviously a standard one automatically sent to people who email) I tried phoning... several dozen times over the next few weeks. No response -ever. Finally after nearly two months I called my credit card company to try to be reimbursed from this fraudulent company. STAY FAR FAR AWAY FROM THESE CROOKS!