Volcy is somehow getting into legitimate websites/companies and diverting customer support calls to themselves. It happened to me with McAfee. I had a problem with a McAfee program so I went to their web site (At least I thought it was their website, now I'm not so sure.) looking for help. I clicked on their customer support link and got a pop-up with a customer support phone number. It turned out to be the phone number for Volcy who then claimed to be a customer support contractor for McAfee. They convinced me to give them access to my computer and then showed me all the "problems" they found. They charged me a bundle and "fixed" the "problems." Except that the next time I used that McAfee program it still had the same problem. A legitimate McAfee tech finally got me straightened out - for free. And got rid of junk Volcy left behind. DO NOT GO NEAR VOLCY! EVEN IF IT LOOKS LIKE THEY WERE RECOMMENDED BY A LEGITIMATE SOURCE! IT'S A FRAUD!