FIRST USA VAN LINES AND HERCULES VAN LINES ARE THE COMPANIES IN QUESTION. STAY AWAY! THIS WAS ONE OF THE WORST EXPERIENCES WE'VE EVER HAD IN OUR LIVES AND WE'VE MOVED 3 TIMES WITH LOCAL COMPANIES IN TOWN. WE MOVED RECENTLY FROM CA, TO IDAHO. BEFORE OUR MOVING DATE THE COMPANY KEPT CALLING REMINDING US ABOUT THE MOVE GIVING US THE WRONG DATE 3 TIMES!! THE DRIVERS SHOWED UP 3 HOURS LATE, THE TOTAL WAS $700.00 MORE THAN IN THE ORIGINAL CONTRACT. THE DRIVER WAS VERY RUDE, BARELY SPOKE ANY ENGLISH AND HANDLED OUR MERCHANDISE VERY ROUGH AND DEMANDED A TIP, ASKING FOR 20%. THE STUFF FINALLY ARRIVED ONE WEEK LATER THAN WE WERE TOLD...AND IT GETS BETTER. WE ESTIMATED AROUND $800.00 OF LOST MERCHANDISE AND DAMAGE. WE STILL HAVE NOT GOTTEN WORD BACK ABOUT OUR LOST MERCHANDISE AND IT HAS BEEN 2 MONTHS NOW. WHEN WE CALLED IN THE PERSON WHO WAS OUR CONTACT WOULD NOT FORWARD US TO A MANAGER, OR OWNER AND JUST LAUGHED IT OFF. GO WITH ANOTHER COMPANY, THE POSITIVE REVIEWS YOU READ ONLINE ARE POSTED BY COMPANY EMPLOYEES. SAVE YOURSELF THE PROBLEMS AND RESEARCH AND FIND ANOTHER COMPANY! AVOID THESE COMPANIES PLEASE YOU'LL BE SORRY IF YOU DON'T.