I inquired about service and was told service would start with me picking up equipment, I never did pick up equipment to initiate service. I was told when I pick up equipment I would fill out paper to make this transaction official. I was billed, received no service and went through a one way process where they refused to cancel bill even though I never used their service. They track your service usage, know if you used their service, still refuse to cancel bill. Love the third party who you can't understand, lol.