4 Sep, 2019 → by ClaimboUser524024
Status – Death benefits claim
1
Extremely long wait to speak with someone regarding a death benefits claim. Hold time over 20 minutes to speak with a representative and continuously put on hold while discussing the status of death benefits claim. A Death benefit claim is an emotional time for the family of the insured. This should be taken into consideration and improve the quality of your customer service. Staff should express compassion for the insured's family. I would question your JD Power customer satisfaction rating.