Update by user Dec 20, 2018 This is in regard to the Starbucks shop at 1621 NE Grand Ave, Portland, OR 97232 - There's no URL and we paid with our Starbucks gold account Original review posted by user Dec 19, 2018 Starbucks location: 1621 NE Grand Ave, Portland, OR 97232 I have never seen a barista with a bad attitude until this date, Monday, 12/17/18. We come to this location almost on the daily basis for at least 2 years now and every barista + Alex (old manager) have been extremely prompt, pleasant, professional, friendly and knowledgeable - that's why we kept going back! Each visit, we order the same drink each time: 2 quad espressos, both in a grande cup, 1 on ice, 1 hot with filled up steamed milk. On Monday, 12/17/18, as usual, we came and ordered the drinks, a barista name "Adriana" was making our drinks, told us we can't do this anymore, the hot one should be ordered as a latte as per her manager, a brand new manager name Jessica (?), whom we haven't even met or encountered, nevertheless, knew about our drinks, however, she "Adriana", said, in a very rude tone, she can make an exception this time. Now, if I want a latte, I'd order a latte and if I order a quad espresso and being charged a latter... THAT IS FRAUD! In addition, while she was getting ice, she SLAMMED the lid of the ice storage SEVERAL times, while opening and closing and it was LOUD... like into our faces!. This just left us stun and couldn't figure out what has just happened and how management could have justified hiring this barista. Why are we being harassed!! Not sure of what kind of customer service training that Starbucks offers, I doubt Starbucks Management consent such attitude; and most importantly, the few people with these types of attitude do not bring great news for Starbucks as a whole. It's so sad for the rest of this crew because they are providing the best customer service to their customers and have to suffer reviews just because of 1 bad seed.