We have Master card issued by Standard Bank. 1. No statements for October 2010 have been received up to September 2011, despite our numerous messages sent to Standard Bank. 2. The balance due and actual amount debited to our account does not match, obviously to Standard's advantage, i.e. we are charged by Standard Bank more than we spend. No explanations on it received either. 3. Interest is charged on monthly basis although there can be no interest: amounts due are automatically debited to our account in the beginning of each month and our account was never in overdraft for the past 5 years. We are under impression that Standard tries it every time in hope we will not pick it up. 4. Our credit card has been revoked by Pupuma Mpumzi MM, without any explanation, presumably because of complaints we lodged. Obviously instead of addressing it. All our requests are routinely ignored which is normal for Standard Bank. We are going to keep on complaining until Standard Bank starts to pay at least minimal attention to their dismal quality of customer service.