1 Jan, 2018 → by ClaimboUser797652
staff unfair discrimination

2

Flight no EZY8088, depart Athens to London on 2nd Jul 18 21:05 We are from Singapore, having a two weeks' vacation in Greece. We had flew from Athens to London enroute to Amsterdam for several more days' vacation. Our group of three was queuing at the boarding gate holding area when this long hair slim female staff stopped us, claiming that we exceeded the number of bags per person allowed on-board. I was surprised that my small handbag was counted as one piece of luggage and protested that my handbag is a just a little ladies handbag which was never an issue before. In all, we had a small ladies' handbag, a cabin bag and two regular sized backpacks (the kind commonly used by office workers). She insisted that the handbag is counted as one piece. As my handbag contained next to nothing in it. I said I'll fold it and put Into our sole cabin bag. So, in terms of pieces, we were in compliance with what she said. However, this female staff seemed to remain distrustful of us and stalked us as we move through the queue to ensure I folded my handbag into our cabin bag. As we neared the head of the queue to enter the boarding area, she came up and whispered to the young man checking the boarding passes. He then said our cabin bag is too big to be allowed in the cabin. There were many passengers behind us and she had deliberately came from the back to the front of the check-in counter and ask the young man (who later claimed to be the supervisor) to stop us. We protested that it is a regular size cabin bag that has gone on EasyJet overhead lockers previously without issue but the lady staff kept insisting we need to check in the bag and pay for it. In the boarding area, we saw several passengers whose bag was visibly bigger than ours but they were allowed. My son had used this same cabin bag in at least two of his trips with EasyJet and had never been told by EasyJet staff to check in because of its size. I still have the details on two of the EasyJet flight he had previously flown. In this recent trip, the lady staff was adamant and insisting that the bag cannot fit in the cabin and needed to check in. She had caused us great embarrassment in the crowded area to that point that we were convinced that she was somehow discriminating against us. We agreed to pay the additional baggage check-in fee but asked for the names of the supervisor and the lady staff. They both say they will provide it. In the end, when the supervisor had processed our cabin bag for check-in and our payment, he refused to give the names as promised. The lady staff, had all off a sudden disappeared as we went through all the way to the plane after making payment. I would like to highlight that there was another staff, Mr. K. Mavrouleas, who showed up in the latter part of the incident thinking that we were disputing not to pay for excess baggage but as it became clear to him that it wasn't the case, he has no qualms giving us his name and even showed us his name tag to verify. We have to commend him for his professionalism as we felt he treated us fairly. Your lady staff had refused to show us her name tag throughout the incident and the supervisor had refused to give her name - we are not sure why he's so protective of her. She also just disappeared so we were unable to get her name. If she is doing her job, why should she be afraid to let us have her name. This made us feel that she was intentionally discriminating against us Asians. Having such frontline staff around in your company will certainly not be good for your business. If not for Mr Mavrouleas, we would have seriously questioned your airline's standard of staff training. I demand a refund of the €60 charged to my card (as attached) and an apology as the incident caused us great distress. It had been a very happy family vacation until she spoilt it.
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