1 Jan, 2018 → by ClaimboUser417503
staff on plane, breakages in suitcase and a meal voucher that I cannot use.

2

I am absolutely horrified and embarrassed as a South African with regard to the service I received on flight SA280 JHB-PERTH. Firstly the flight was delayed due to another aircraft being delayed which then resulted in a change of staff (I won't bore you with the details as Im sure you are aware of this). This is not my issue, the staff that then arrived on board SA280 were noticeably upset (I don't blame them) however it is so unprofessional to let your clients see this. ( I work in the tourism industry so I know all about it) I witnessed staff bickering at the back of the plane while waiting in line for the loo, they weren't discreet about it either. I watched many people ask for assistance and were answered in a very rude manner. I experienced this just before we took off. I was feeling light headed and asked if I may please have a water before take off (I even walked to the back of the plane as to not inconvenience anyone by having to go back and forth.) You would swear I was asking this woman to go and collect water from a spring at the base of the Drakensberg Mountains.) I got my water but with serious attitude. Anyways, this dismissive behaviour continued throughout the flight baring one gentleman! I think his name was Xing Xaung, I took a quick look at his name tag. Always smiling willing to help at all costs, what a breath of fresh air. As we landed I though to myself that it actually wasn't that bad... BUT then once I claimed my luggage and cleared customs I went to go and have a shower (missed my connecting flight to Melbourne due to the delay in SA). As soon as I unzipped my bag a strong smell of red wine wafted through the bathrooms... YES 2x red wine bottles were smashed. How? I have no idea. In SA the lady at the check in counter told me as long as the wine was wrapped correctly it would be fine. (I did ask for a fragile sticker, I was denied they were appartently out of stickers- absolute hogwash.) My suitcase is a hard case. I bubble wrapped all the wines individually as well as packing them very carefully between my clothes for extra support and protection. This just shows me that your staff do not handle our luggage carefully they must have used it as a soccer ball or perhaps dropped it from a great height. However they managed to do it WELL DONE! You have ruined a very expensive trip to Australia. I now have no clothes and have to spend and absolute fortune on clothes that I did not budget for. I will never ever fly SAA locally or domestic ever agin. It truly was the worst experience I have ever had. I'm sure you are dying to to know what the cherry on top was, the apology 'meal voucher' we were given... NOT ONE RESTAURANT in the domestic area in Perth would accept it. Sure you can imagine how furious I am. I reckon you should all jump onto an internal Delta, Emirates or Quantas flight so you can train your staff about customer care and well I reckon visit all their departments. It is honestly such an embarrassment to South Africa as if we are not a joke already! Thank you for contributing to the miserable reputation we already have. My email is [protected]@hotmail.co.za should you respond. Regards Tayla McCurdy
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