21 Nov, 2018 → by ClaimboUser113307
Staff lacks knowledge

I have Massachusetts Mutual Life Insurance Company's policy, called:- Whole Life Legacy 10 Pay. On Nov 21, 2016 I called MassMutual office and talked to their rep Stacy, after solving my login issues, I asked her about the difference in fees if I pay my premium in full. She said to me that," I will save no money/fees, if I pay my premium in full once a year. According to Stacy, monthly installments has no installment fee added. I found it unbelievable but not said anything, since my installment were paid automatically. Next year before my annual premium was due again, on Dec 4, 2017 I called again and found out that, YES I do save $561.07 if paid in full. MassMutual never sent any statement in eight years. After I complaint, I am receiving too many statements and correspondence all the time. Paying in installments cost me $561.07per year for 8 years.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of MassMutual you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.