28 Oct, 2019 → by ClaimboUser608418
staff feedback
1
October 28, 2019 (public holiday - Deepavali) Around 12.30pm. Terminal 2, departure gate 1. After clearing the automated gate, there was a queue in front of me (about 5 ahead of me). 2. I was distracted by the passenger trying to clear the automated gate, without realising the queue has been cleared by the female (senior) guard checking the passport (barely two minutes). 3. When I turned back to check the queue status, all the passengers had cleared, and the female guard made a sarcastic remark "how long do you want to see? I got a long queue today". 4. All it takes is for the female guard to say "next please or please move forward". Instead, I received unnecessary remarks when the guard saw my Singapore passport. I'm not naming the female guard as I understand they are short-handed on a public holiday. In addition, we are talking about someone's livelihood. However, I feel proper training can be provided. On a normal day, I noticed there's a younger supervisor around but not today. In the past, there was a senior male guard who guards the automated gate, with an inpatient tone with foreign travellers from developing countries. I travel every month, passing by T2 for my regular route. This is not a one-off feedback but based on my observations for a period of time.