We bought the cindy crawford addition bed 2009, and after a few months it would squeak like nails on chalk board. servicemen and delivery men did delver a new (box spring) but each person had their own reason as to why it was squeaking. which made the person before them incompetent looking. sure enough, the first guy said it wasnt put together properly!!! one guy even came to take pictures. every few months the noise would be back, every single night!!! and now, the man warranty has expired. the manager at room place was so kind to say that i could pay to have the problem fixed, like she could diagnose over the phone! all 5 people out here assured me if they didnt fix the problem, it would get fixed. obviously they dont have that authority, but it made me feel better temporarily. Their products are so cheaply made. How much did they spend having 5 drivers come out 5 different times throughout the year, instead make better stuff!! we even rotated the thing to alleviate the squeak. Gaurdian has been helpful, but the managers at room place, not so much!!