29 Oct, 2019 → by ClaimboUser450018
sprint drive in-car/wifi

1

Charles McKnight Account # [protected] Purchased 2 Drive In-Car/WiFi devices on 09/2019 from Chanel Paris(Senior Mobile Sales Associate) from Sprint Express at Walgreens 400 W. Lincoln Highway, Merrillville, In 46410. At the time, Ms. Paris stated each device was $10.95 a piece monthly. The bill was estimated to be around $22.95 monthly. Two weeks ago, I attempted to return both devices to Mr. Darius Foster at the same location due to giving misleading information regarding the monthly price from Ms. Chanel Paris. Mr. Foster told me that it will be in my best interest to keep both devices until I receive my 1st bill. I received my 1st bill within 7 days with the amount of $45.78 due immediately. Received a 2nd bill dated Sept 6-Oct 15 for $119.06. I was giving misleading information from Ms. Paris. Ms. Paris told me that I did need a phone with the. 2 devices, the corporate store stated I needed a phone with the two devices. As I attempted to explain to Ms. Paris about my previous bad experience with Sprint...she verbally reassured me that Sprint has improved and changed a lot if things. I call corporate, they stated that they will send a return box but it will be best to return to the Walgreens kiosk where purchase. On 10/29/19 at 1950hrs, I attempted to return both devices at the Walgreens location. As I appraoched the kiosk, Ms. Paris stated, "I dont have time for this, I got to go get my kids, I'm not gonna help nobody else)...she was speaking to someone via phone through her ear piece. She made these statements before I can say anything to her. She continued to speak about a male she was dating from the UK via phone. She finally stated to me that, I cant help you, I close at 8pm & they shouldn't left me alone. I didn't have a chance to say anything. She walked away. Walgreen's Manager Bill was on duty and is aware of the situation.
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