6 Jul, 2020 → by ClaimboUser782081
Spotlight
3
Bought a spotlight from Lowes, 6 months later it quit. Called craftsman they said they didn't deal with it and it was through a third party vendor. They gave me the info for the third party but the third party would not answer any phone calls. Called craftsman back to complain they said they could not do anything. Finally craftsman got in touch with them and they sent an email saying to ship light back to them at my cost of shipping. I called craftsman back and told them this was unexpected because I had already payed $50 for the light then they wanted me to pay 20 to 30 dollars to ship something to them that was under warranty. Craftsman said they couldn't help me because this was through a third party vendor. I told them I didn't buy something through there third party vendor I bought something that said craftsman and they needed to man up and take care of there customer. I have emailed the receipt and produce info to craftsman but they don't seem to care at all.