To whom it may concern, I am at my wits end. I have been searching online about this company and have read very negative feedback ranging from delivery of product, no delivery at all or faults that happened. My complaint is about the sheer lack of service that I have received Re: Order Id: 785334. I bought the new Arsenal third shirt for my daughters birthday that was on the 30th July. The product took 10 days to arrive and arrived with blatant faults. When her name and number (1) were printed on the back the plastic bag that holds the spare button melted and stuck to the top leaving marks and damage. It was so obvious to the naked eye that it had happened but the product was still sent. I also received the full Arsenal kit the socks are longer than the shorts and as long as the short almost so these are definitely not the right socks to go with the kit. The lettering is not very well cut out either for my daughters name. I feel that I have been ripped off! I have emailed pictures, sent Facebook messages and still some 16 days later no resolution. My daughter has not yet worn her birthday present from her Dad. I am distraught and feel like a bad father. This comes down to being ignored by this company and a sheer lack of disrespect that is being shown. My customer satisfaction level is 0% at the moment and I demand to speak to a customer service manager. Please see the email trail below and call me immediately to resolve this problem. Many Thanks Chris From: Chris H Sent: 12 August 2017 19:42 To: [protected]@uksoccershop.com Subject: Re: Fw: Damaged goods - Complaint - Urgent. Why has my email not been answered? I have asked for a number to speak with a manager but this has not been supplied. I have also been told via a Facebook message that you are in contact with your supplier. I believed you are the supplier of my goods, are you not the supplier? Please I want this situation sorted asap. I have paid £58 for a product that has arrived with blatant errors and nothing is being done about it. I want my money back and until I talk with someone who I can agree a cause of action with I am not sending anything back as I do not believe from the lack of customer service received so far that anything is going to happen. I am now at the end of patience, I will be leaving very negative feedback online about your company and I will contact trading standards unless this sorted out withing 48 hours. You now have your deadline, I want this situation sorted now! Yours sincerely Chris From: Chris H Sent: 10 August 2017 12:07 To: [protected]@uksoccershop.com Subject: Re: Fw: Damaged goods - Complaint - Urgent. Dear Biju, I demand to speak to a manager ASAP to deal with the matter urgently. My daughters birthday was 11 days ago, she has still not had her present from me as this one was ruined before it even arrived. The problem is being ignored. Either give me a refund plus compensation for my time wasted Or send me another Kit next day delivery that has no faults. There is no other solution to this problem. I will send the faulty item back you. Thanks Chris From: [protected]@uksoccershop.com Sent: 10 August 2017 12:00 To: Chris H Subject: Re: Fw: Damaged goods - Complaint - Urgent. Hi We apologize for the issue, if you could return the kit to us we will check this on return and find a solution for you, I have attached the return form and and a link to create free return label so that you do not have to pay the postage charge for return. http://www.royalmail.com/track-my-return/create/624 Regards Biju — On Wed, Aug 9, 2017 at 01:56 pm, Chris H wrote: To whom it may concern, I have not yet had a response to this email of the email I submitted via your website on the 5th August. I am becoming very annoyed and frustrated about the lack of cooperation from your company, please contact me today before I escalate this complaint further. Thanks you, Chris From: Chris H Sent: 05 August 2017 15:14 To: [protected]@uksoccershop.com Subject: Damaged goods - Complaint - Urgent. To whom it may concern, Really disappointed to find the kit was allowed to be posted in this state. The spare button plastic envelope has obviously melted & stuck to the shirt when the letters were pressed. The goods were then sent out. We waited for 10 days paid £58 and this is what has turned up. The care taken and customer service level for this sale is shocking, i'm sorry but its true someone must have known this happened before posting it. Please pass this to a manager to decide how best to deal with this complaint as I am a very unhappy customer! It was my daughters birthday on the 30th July, she has still not had her present. Yours truely Chris From: [protected]@uksoccershop.com Sent: 03 August 2017 13:20 To: UKSoccershop Subject: Re: Order Id: 785334 Hello, Thanks for your mail. The kit ordered was printed one as stated in our site there is a lead time for sending printed items orders, the order will be send today or tomorrow for you, sorry for any inconvenience caused. Regards, Biju