Update by user Jul 08, 2018 As of today 7/8/2018 they still have not sent me the promised billing information they "Guaranteed" I would have it within 5-7 days Says a lot about the value of their guarantees Original review posted by user Jun 06, 2018 EVER SINCE MGE BECAME SPIRE THEY HAVE MESSED UP MY BILLING. I USED TO NEVER HAVE ANY ISSUES. SINCE THE NAME CHANGE THEY HAVE SPLIT MY SINGLE BILL INTO THREE BILLS. SOME MONTHS I GET THEM OTHER MONTHS I DON'T. ONE ACCOUNT THE NEVER SENT A BILL AND SINCE IT WAS NOT PAID THEY TRANSFERRED THE ACCOUNT TO ONE OF MY OTHER ACCOUNTS WITHOUT ANY REASON OR NOTE STATING WHAT OR WHERE THIS AMOUNT CAME FROM. WHEN I CALLED IN I WAS TOLD THEY WOULD SEND COPIES OF ALL OF THE BILLS - FAT LOT OF GOOD THAT DOES ME. THEY HAVE ALREADY ADDED INTEREST AND PENALTIES FOR A SMALL UNPAID BALANCE. ONE ANOTHER ACCOUNT (THAT WAS ALWAYS PART OF THE ORIGINAL BILL FOR ALL THREE LOCATIONS) THEY ARE CHARGING ME STATING THAT I HAVE USED AS MUCH GAS IN MAY AS I USED IN FEBRUARY! WHEN I EXPLAINED THAT I HAVE AN ELECTRIC WATER TANK AND THE FURNACE HAS NO PILOT LIGHT THEREFORE NO USE, THEY SAID THEY WOULD COME CHECK THE METER AND IF THEY DECIDE IT IS LEAKING THEY WILL REPLACE - NO ADJUSTMENT FOR THE INCORRECT BILL. WHEN THE COMPANY SPLIT MY BILL INTO THREE THEY "GUARANTEED" ME THAT I WOULD NEVER HAVE ANY TROUBLES WITH THEIR BILLING. IN 6 MONTHS I HAVE HAD (ACCORDING TO THEM) THREE BILLS NEVER RECEIVED, TWO BILLS CHARGING ME FOR GAS I HAVE NEVER USED, AND ALL THEY CAN SAY IS "SIR, THIS IS ALL I AM ALLOWED TO DO" I HATE THAT ALL ANYONE HAS IN ONE OPTION FOR UTILITIES AND THEREFORE ALL WE CAN DO IS *** AND BEND OVER AND PAY FOR THEIR MISTAKES IF I HAD ANY POWER I WOULD FIRE THE LOT OF THEM AND ALLOW FOR COMPETITION IN ALL UTILITIES THROUGHOUT THE USA