I applied for a medical aid through spectramed and asked that is shud commence from 01.04.10.On the 01.03.10 i called in to the call center and explained that i would not be able to meet that obligation as i could no longer afford it.I was told to send an email through and it would be sorted out, i received an automatic response on 08.03.10.No one called me or followed up if i had been helped.I called in again on 26.03.10 to find out if the debit order had been stopped and was advised that i had to send yet another email and would be contacted that same day, which i wasnt!I called again on 31.03.10 and explained that i did not want the debit order rejected and was told i would be called back, and i wasnt.The debit order did go off, i have bank charges for that rejected debit order plus interest for being in a negative balance.I spoke to Rishti adams on 3 occasions.He promised to get back to me on all 3 occasions and i have yet to hear from him.I have not been helped even though iv made numerous calls, I am appalled by the lack of any customer service as i only wanted 1 debit order to be postponed, spectramed is not a company that can be held by its word, pathetic and unreliable service!