Update by user Jan 12, 2021 I did call CC as noted in the first review and haven't heard one thing about what can be done except to 'upgrade to expensive phone' and 'pay for an app that would handle this' so guessing they are not interested in this problem?I am on SS and do not have the extra money to stop this, and NOW am getting messages for Sharon this month in addition to Brenda and Theresa. CC did tell me to report message as spam but that doesn't stop anything and there is not an option to do that if an actual call.Funny how the spam calls and texts come through but the ones that I need to get? Never make it through, some of those come 2 weeks later.Find another provider is still best option. Original review posted by user Dec 13, 2020 Since getting this phone in January 2019 I have received text messages for Brenda, Theresa over and over and over. Neither of those are my name. I receive phone calls for them. Nothing works to stop those calls. DNC complaints do nothing, either at state or national DNC. Trying to tell these people that I am not either of these women does not work. Trying to tell them that I do NOT have a student loan doesn't work. Over and over and over. I called CC and they said I could upgrade to 'cheap' smart phone that has an app to block spam calls and text. Don't know how much that costs to have but cheap phone is 70 dollars. Not cheap when you are on SS. User's recommendation: Find another cell phone provider.