We have had service through CenturyLink since the late 1990's and never thought we would change providers, but they have truly lost my support: 1) 2.5 hours trying to work with tech support and never getting more than 1 MB throughput 2) Getting hung up on after 2.5 hours because at 6 PM they closed and dropped my call 3) After business hours our upload speeds go back to 10 MB 4) Start work on Monday and I am back down to 1 MB 5) Finally talk to a manager after a 40 minute wait and am being told that 10 MB doesn't support online video calls despite the fact that I have been doing online video calls for 4 years without an issue until the last two weeks 6) My husband gets told that we need to shell out $296 for new modem and service call to get the 100 MB 7) Soonest he could get anyone out here is Tuesday, but if we were a new customer they could be out on Monday 8) Never once have I felt validated or valued by this company