Dear Sirs, we are very upset, are you serious we purchased an tablet for a 9 year old, non-verbal child the tablet was damaged but we purchased your two year plan for damaged tablets, why would we even bother to waste our time going back and forth, we sent pictures and gave everything that was required, are you serious 114-308****-965**** and the purchased date is July 1, 2021 please send my grandson another tablet or send the money back so we can purchase another one please