Hi Sony Global service and customer care, Because of the belief of High End Brand of SONY and being convinced by images like real life, sharp and colorful Our family bought Android Tivi Sony 4K 43 inch KD-43X8000E (serial 5500861) 2 years ago. The expired date 9-Sep-2019. (Price 16 million VND) The enjoy time is not long as we are expecting. Just only right after 7 days of expired date of warranty, the Screen of Tivi was broken and BLACK color forever. We called Customer Care center in Vietnam sev.[protected]@ap.sony.com (Hotline: [protected]). They came my home and found display screen of Tivi broken, then they talked the Quotation for replacement is 9.5 million Vietnam Dong. We shocked and tried to send many mails to Sony Vietnam to complaint for new display monitor without paying money with all of enthusiastic explanation. They seem not understand our expectation-and only co-paid 20% of 9.5 million quotation. We DONOT agree. On behalf of Niche consumers of SONY high end Brand. We purchased Tivi and using in family environment (just some time turn It ON for children watching film-and I update news). We DONOT agree with any explanation for the shortage time life of main component (SCREEN) broken near around the warranty time. It is only by critical trouble of technical design. WE searching on internet forums and heard this is the big issue of SONY brand Tivi comparing with Samsung, LG… - Screen of smart SONY Tivi have time life very short and broken around time of warranty expired. Why we have to buy a SONY Tivi that its time life about 2 years (near around warranty circle) when paying near double money comparing with Samsung, LG ? We suggest SONY Global: - Check KPI of Smart Tivi to find the error coming under control or abnormal? - Is your business strategy by keep the product series with big trouble for long time affecting to Niches consumers? - You sale HIGH PRICE Tivi and FEED Sony care by selling Tivi's SCREEN when warranty date expired? - How long you believe this way you can sale Tivi Product in Vietnam Market, why don't you think you are cheating us - The Niches consumers of HIGH END BRAND about SONY? Claim compensation: For the trouble our family experiencing, I and my family still believe in the policy of developing high-end products in this potential Vietnamese market. I am waiting and appreciate the best solution that you have for my family. Comments way of overcome: You should do a survey on forums to get rate of Sony TV comparing to similar products of other manufacturers and fix unexpected technical problems such as: 1- Increasing the screen warranty period for this TV series. 2- Upgrade Android OS to adjust the brightness to match the acceptable screen life. 3- Find way of public the information to reassure the consumers 4- Make policy with local SONY CENTER to provide KPI periodically to have investigation with risk potential. Any more information you required. Please send to [protected]@gmail.com or call me: 84-[protected]