Update by user Dec 13, 2011 Well the story of my Glen Campbell ticket saga continues. I went all the way from Northern VA to West Virginia this past Saturday night only to find out that the concert was cancelled! Glen Campbell got laryngitis and cancelled a number of US concerts. When I tried to get a refund from TicketGiant they told me "too bad"....try to sell the tickets for the replacement concert, which is January 5, a Thursday night. I can't go back to WV on a Thursday night. So now I am trying to sell the tickets myself. The Keith Albee Theater in Huntington, WV would have refunded my tickets if I bought from them...which I thought I was. Song Ticketing made their website for tickets "look like" I was buying from Keith Albee Theater Marshall Artists Series. So now I have to try and sell the tickets to someone else who can go to the concert. What a mess...I still have a complaint against Song Ticketing (Aaron Song) with the Vernon, Connecticut Better Business Bureau. If you have a complain against Song Ticketing, I suggest you contact the Vernon, Connecticut BBB and file a complaint as I did. Original review posted by user Nov 13, 2011 When I came into Pissed Consumer, I was sure I would be the only one reporting issues from Song Entertainment 3, but as I can see, there are many of us out there who have had concerts ruined because they did not send the tickets we ordered, but instead, got inferior seats, worth much less. Others reported buying tickets for concerts that were cancelled. We should not let this company get away with this. Do what I am doing, I have registered a complaint with the Better Business Bureau (BBB) of Vernon, CT. I am also complaining to the Connecticut Department of Consumer Affairs and have writtent to the local Vernon newspaper. I am not going to sit on this. We all had the number provided, 818/574-****, which is in Sherman Oaks, CA, but as we know, no one ever answers that phone. The company is actually based in Vernon, Connecticut. Here is their info...please don't let them get away with this..and complain too! Song Entertainment 3 aka Ticket Software LLC 167 Bolton Road Vernon, Connecticut 06066 860/870-****-Tel, 860/870-****-Fax Andra Mazur is one of the contact names on the BBB site.