Even though I paid my loan several months ago, I kept receiving strange withdrawals from my account. I called them to figure out the issue and I was told that there was no confirmed discontinuation of my loan. I found that I did not pay the percentage left but how could I know it? The bank was very helpful since they provided me with the whole report of my payments, and I could show the loan service that I am actually done with all. I want to advise all palls who have similar issues with the withdrawals to request from the bank the reports, and then transfer them to loan facilities. In addition, I want to say thanks to one kind lady who serviced me both through call and in the branch. You are very professional!