1 Jan, 2018 → by ClaimboUser422737
Software failure FX trading
1
Over the period of 3 months I had several problems doing fair trades on the companies platform. Initially they admitted and corrected my account in a small way.After that I had several problems and reported every single one by e-mail, phone or chat room.Some was resolved, but finally I lost most of my trades, like the first time, because the platform did not respond in time or gave error messages. Unfortunately, the personnel would not admit that they have an obligation towards their customers.I then received an e-mail in my inbox that was not meant for me. This really made it clear that UFX received money from customers(As much as account managers can milk out of you) and then are very reluctant to pay it back. For them it is a win-win situation.I have that e-mail where they discuss a certain customer and can make it available if needed.It makes for very interesting reading and it shows that clients are manipulated into taking bigger risks, as it suits UFX if they never pay the profits back. David Kruger South Africa.